Legal terms around wallets and access
Our Legal notice explains who may access the account, how we apply local-law conditions, and what happens when account details do not match a verification request. Access depends on local law, and we may ask you to confirm your phone before account access continues. The same
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policy applies when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, because wallet status and account identity must remain connected. We record the policy version shown when you open an account and use that wording when handling a question. If you are
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in Jakarta or elsewhere in Indonesia, check the notice before using the lobby; where local law permits, the account path remains available after the required checks are complete.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.